Frequently Asked Questions
Find answers to common questions about our storage services
How secure is the facility?
Our facility features 24/7 digital surveillance with multiple cameras monitoring all areas. We have gated access with personalized codes for each customer, ensuring only authorized individuals can enter. Additionally, each unit has its own secure lock, and our staff regularly patrols the premises.
Do you have ground-level units?
Yes! We offer a variety of ground-level units for easy access without stairs. These units allow you to drive right up and unload your belongings directly into your storage space, making the moving process much simpler and more convenient, especially for heavy items.
Are there moving carts available on-site?
Absolutely! We provide complimentary moving carts and dollies on-site for all our customers. These tools are available at no extra charge and make it easy to transport your items from your vehicle to your storage unit. We also have wide hallways and elevators for easy maneuvering.
What happens if I forget my gate code?
No worries! If you forget your gate code, simply call our office during business hours at (360) 225-8686, and our friendly staff will verify your identity and provide your code. For after-hours assistance, you can also reach our 24/7 support line for immediate help.
Is there a long-term contract?
We offer month-to-month flexibility with no long-term contracts required. You can rent for as long or as short as you need. While we do appreciate advance notice if you plan to vacate your unit, you're never locked into a lengthy commitment. This gives you the freedom to adjust your storage needs as your situation changes.
Pro Tips for Storage Success
Maximize your storage experience with these helpful tips from our experts
Pest Prevention
- •Mice dislike Bounce dryer sheets! Tuck one into your storage totes.
- •Always clean dust and crumbs off items first, as these attract pests.
Moisture Control
- •Use pallets to keep boxes off the floor.
- •Ensure all upholstery is vacuumed and every item is completely dry before storing.
Space Saving
- •Disassemble large items like beds and tables.
- •Use sturdy, same-sized boxes to maximize vertical space and stack more efficiently.
Organization
- •Label every side of your boxes and keep a master inventory list.
- •Create a small aisle in your unit so you can reach the back without unpacking everything.
Electronics
- •Take photos of wiring and setups before disconnecting.
- •Bag and label all hardware so reassembly isn't a headache later!